Here are some frequently asked questions that you might find helpful.

Are there any weight restrictions?

Yes, as with all trampolines there is a weight limit. Our trampoline limit is 17.5 stone and for clip ‘n climb is 22 stone.

Is Jump Street safe?

Yes. Safety is the number one priority at Jump Street.

What is your refund/cancellation policy?

All cancellations for bookings of 10 or more participants must be given in writing with 28 days notice to receive a full refund, no verbal cancellations will be accepted.

All cancellations for bookings of under 10 participants must be given in writing with 14 days notice to receive a full refund, no verbal cancellations will be accepted.

Must I complete a waiver?

Yes. Everyone who jumps and climbs is required to complete a waiver. Those under 16 must have their parent or legal guardian complete their waiver. Permission by phone or email is not sufficient. These will then be kept on file for future visits.

Please note waivers are valid for 1 year from the time of signing.

Do you have a printable waiver?

No. All waivers must be completed online so that they link with our booking system at the park. If you are part of a birthday party, please add your party reference number to the waiver.

Do I have to complete a waiver every time I come to Jump Street?

No. Once a waiver has been completed, it lasts for 12 months.

Why do I need to wear Jump Street non-slip socks?

Non-slip socks have been designed to increase grip on the trampolines, reducing the risk of injury especially on our wall trampolines. In addition, these socks are designed to reduce the chances of transferable foot infections, increase the comfort of all jumpers (from friction) and reduce the smell of bad feet!

These socks form an important part of our risk assessment and further reduce risks. The socks cost just £1.95 and are yours to keep and reuse.

We’ll swap non-slip socks bought at any other trampoline park for Jump Street regulation socks for free.

Can I wear glasses?

Whilst we encourage people not to wear glasses if possible, we do allow glasses to be worn on the main jumping area.

Can two people jump on the same trampoline?

No. Double bouncing is not allowed.

Is there an induction?

Yes, everyone has to attend an induction and Health & Safety briefing prior to entering the park.

Do you have wheelchair access?

Colchester – There is wheelchair access to Jump Street Colchester please note there is no access to a hoist to partake in bouncing. There is a lift to the café and party rooms on the first floor.

Chelmsford – We have 4 disabled car park spaces. We have a Stannah inclined platform lift that provides access from car park to main entrance area. There is an interior lift that provides access to the park, café and disabled toilet. This facility has had an independent disabled access survey completed and is fully compliant with all current regulations.

How long before my session starts do I need to arrive?

All jumpers must arrive 30 minutes before the start of their jump and climb time, to allow enough time to check-in and watch our safety briefing. Latecomers will not be allowed on the courts if they miss the safety briefing. We do not offer refunds for late arrivals and cannot guarantee availability in a later jump session, so please arrive on time to avoid disappointment.

Do I need to book in advance?

We recommend booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click here to check availability and make a session booking.

What should I wear?

Wear comfortable clothes such as shorts, tracksuits and t-shirts. No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All jumpers must wear Jump Street non-slip trampoline socks while jumping. No jewellery is permitted while jumping.

Are there age restrictions?

You must be 4 years or over to jump in our Open Jump Sessions. Children of 4 years and under can also participate in our Jump Tots Sessions (see timetable). Jumpers under the age of 12 must be accompanied by a parent/guardian. The accompanying adult doesn’t have to jump and will not be charged, unless they are looking to jump.

Is there an admission fee for people who are not jumping?

No. Spectators can come in for free.

Can I change my booking?

Yes, subject to availability.

Can I change my party booking?

Party bookings can be amended up to 7 days before the party, subject to availability.

How old do I need to be to enter the park unaccompanied?

You must be 12 years old or above, if you are under 12 you must be accompanied by a parent or guardian. The accompanying adult does not have to jump and would not be charged, unless they want to jump.

Can I bring my own food?

Due to our food Health & Safety policy, no self-catering is allowed. We do not allow outside food or beverage. However, if you have booked a birthday party with us, you may bring in cake to consume in the designated party room.

Do you have a cafe?

Yes, we have a designated cafe area open whenever the park is open. Snack and drink machines are on site and our Café will also stock a range of food and drink options.

Do you have lockers?

Jump Street has a number of free lockers available for valuables, phones etc. These are offered on a first come, first served basis. Your property is left in these lockers entirely at your own risk.

Is there parking?

There is ample parking at Jump Street for cars as well as a cycle park area.

Do you help with the parties?

Jump Street will assign one designated party host for your party who will ensure that the party runs smoothly.

Are parents required to attend children’s parties?

Yes, parents are required to stay at the party and we request one adult per five children, so if you have 15 children we expect the parents and one other adult to be present.

What food do I get with my party booking?

Please check with your party planner.

Do you offer groups discounts?

Yes, for groups of 10 or more a discount applies.

Is Jump Street available for Corporate Events?

Yes, Jump Street is a great venue for corporate team building, brainstorming sessions, office get-togethers, meetings or day conferences. The surrounding activities are creatively stimulating and are great for team building and our private rooms offer great meeting and presentation facilities.

Can I rent Jump Street for a private event?

Yes. Specific courts or our entire park can be booked for private events.

Do you offer a carers discount?

Yes, we support carers who come along to either Jump Street Chelmsford or Colchester by offering their session completely free of charge. Click here for more information.

How long do you keep lost property?

We keep all lost property, both valuable and non-valuable, for a period of 3 months after which time we donate it to a local charity shop.